Refund policy

Returns & Exchanges

If you have returned a product in accordance with our policy, the refund will be initiated and will be reflected in your original payment account within 3-5 business days.

How do I place a return or exchange?

We’re sorry you didn’t love your YogiFi Mat. Please reach out to support@yogifismart.com  with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—YogiFi packages don’t include return slips. Just reach out to support@yogifismart.com  and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to support@yogifismart.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Paypal, Google Pay, Apple Pay, Visa, Mastercard, American Express, or debit cards (depending on region). Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Order Cancellation

How can I cancel an order?

Pease email support@yogifismart.com with your order#  and we’ll help cancel the order within 1 business day.

I don’t see the option to self-cancel! How can I cancel my order?

We currently don’t have an option to cancel the order on our website. Pease email support@yogifismart.com with your order# and we’ll help cancel the order within 1 business day.