Warranty Policy

The YogiFi Smart Mat comes with a 1-Year Limited Warranty, ensuring that if you experience defects or issues, we’ll work with you to resolve them. This warranty applies to all purchases made directly through YogiFi or an approved partner.

 

✅ What’s Covered Under the 1-Year Warranty

Included in Warranty Coverage:

  • Manufacturing defects in materials or workmanship

  • Hardware or sensor malfunctions under normal use

  • Battery or charging system issues

  • Technical issues that affect the mat’s intended functionality

If you experience issues, YogiFi Support will help troubleshoot and, if eligible, issue a repair or replacement.

 

🛠️ Technical Issues

If your return is due to a technical issue:

  • Our team will arrange a troubleshooting call to help identify and resolve the problem.

  • If unresolved, we’ll arrange a replacement mat.

  • This step also helps us improve the product for future users.

 

📸 Proof of Condition

We recommend that customers:

  • Take a short video or clear photos of the mat upon delivery

  • This documentation helps in case any concerns arise during the return or warranty process

 

❌ What’s Not Covered

Exclusions from Warranty:

  • Cosmetic damage, normal wear and tear

  • Accidental damage, misuse, or improper storage

  • Mats returned in dirty, stained, or damaged condition (unless reported at delivery)

  • Unauthorized repairs, modifications, or tampering (voids eligibility)

  • Environmental damage (e.g., water, heat exposure)

 

📝 How to Submit a Warranty Claim

1️. Check Eligibility

  • Review warranty terms to confirm if your issue qualifies

  • Ensure your purchase was from an authorized YogiFi source

2️. Gather Details

  • Provide purchase info: order number, date, serial number

  • Capture a video or photo showing the issue or condition

3️. Contact YogiFi Support

  • Email: support@yogifismart.com

  • Or submit via our Support Form

  • Share all documentation; our team will assess your case

4️. Next Steps

  • If eligible, we’ll guide you through the return, replacement, or resolution

  • If ineligible, you may need to purchase a replacement